Question 1

How do I book a class or event?

Accepted Answer

To book a class or an event, please send us a request via the contact form on our webpage, selecting your preferred class type. 
We will get back to you within 5 working days with payment details. Once your payment has been processed, you’ll receive your ticket along with a booking confirmation.

Question 2

Can I reschedule my booking?

Accepted Answer

Yes, you can reschedule your class up to 14 days before the scheduled date without any fees. For changes within 14 days, please reach out directly to discuss options, as fees may apply.

Question 3

What's the cancellation policy for individual bookings?

Accepted Answer

Cancellations made up to 72 hours in advance are eligible for a full refund. Unfortunately, we cannot refund bookings canceled within less than 72 hours of the event due to preparation costs and reserved spots.

However, if you’re unable to attend, you’re welcome to pass along your booking to a friend! 
Just send us a quick email with the name and email address of who will be joining in your place, and we’ll ensure they feel warmly welcomed.

Question 4

How are refunds processed?

Accepted Answer

Refunds are typically issued to the original payment method within 5-7 business days after cancellation. For any issues with refunds, feel free to contact us.

Question 5

How do I redeem a voucher or gift card?

Accepted Answer

To redeem a voucher or gift card, please contact us with your voucher reference number and the name of the person who gifted it to you. Additionally, let us know which class you would like to redeem your voucher for so we can provide you with the available dates. Once you confirm your choice, we will complete your booking, and you’ll be all set to join the class.

Question 6

Can vouchers be exchanged for money or refunded?

Accepted Answer

No, vouchers cannot be exchanged for cash or refunded. They are valid only for the specified classes and events at Reverie.

Question 7

Are there any additional policies I should be aware of?

Accepted Answer

All group bookings are subject to availability, and we recommend securing your preferred date as early as possible. Special requests or customisations may also impact pricing.

FAQs